First and foremost, we value people! Our clients are our top priority, but we also truly value all of those who are involved in our business, from the administrative support person on the phone, to the clinician who helps hold your pain.

We don’t simply ‘accept’ or ‘tolerate’ difference — we purposefully celebrate it, we support it, and we thrive on it for the benefit of our team, our clients and our community. We welcome the unique contributions that each individual can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, sexuality, neurodiversity, nation of origin, age, languages spoken, religion, range of abilities, parental or caregiving status, political perspective, and beliefs

We strive to be an ethically driven, but still profitable, business. We don’t pretend that money isn’t important because we do have to pay the rent and keep the lights on. We need to be a sustainable business to support our clients in the long term but our commitment is that drive for profit will never push us to act unethically.

Next Chapter Health seeks to give back to the community where possible. The practice maintains at least 30% of its client load on a reduced fee, ranging through to bulk billed and pro bono sessions. We set aside $1 from every paid session to support those in the Next Chapter Health community. To date, we have been able to provide emergency relief items, groceries, school uniforms, sporting equipment, and more. Next Chapter Health practitioners also provide free training on trauma-informed practice to local allied health businesses.

We will be open and transparent about your therapy needs and collect only the information that is relevant to the support we provide you. We will work collaboratively to create a custom treatment plan designed specifically for you and your circumstances.

If we don’t think we are the right service for you, we will let you know and help you find somewhere more suitable.

We believe change is possible. To help clients achieve it, we embrace professional and ethical standards, apply best practice principles, and always seek to conduct ourselves in an ethical manner that is both professional and authentic.

We value lifelong learning and every Next Chapter clinician is continually developing their clinical skills and knowledge through professional development, clinical supervision, feedback and self-reflection.

We value effective and respectful communication. In connecting with others, we seek to empower both them and ourselves, and not coerce or assert power over another. We try and ensure we are transparent and inclusive in our communications with our clients and each other, including in our forms.

We seek to make a positive impact on the world we live in, through the psychological support of Next Chapter Health’s valued clients but also our choices in products, services and providers. We understand that every purchase makes an impact so, where possible, we try to ensure our purchases have a positive impact on the world in which we live and the people living in it.

Whether it is selecting technology providers who value data security and privacy, opting for a 100% accredited renewable energy plan, or buying FairTrade coffee for the kitchen, we put out money where our mouth is and choose the path we feel is more ethical.

We are committed to supporting the training and development of new therapists entering the field. We participate in a structured mentoring program for provisional and early-career psychologists as well as offering internship placements to graduates requiring practical experience.

As well as paying what items are worth, we also believe in paying people what they are worth - FairPaid, we call it. With our clinicians, administrative support staff, and other service providers we always try to have open and honest discussions around fair payment for services rendered. We encourage people to know their value!